On December 20, 2018, I called to order a pizza that was credited to me( previously order a large pizza and chicken wings; the pizza I received was cold and the cheese was hard as though the pizza had been sitting a while); anyway I'm a long time customer and being going to Carbones since I was a child. I didn't want to complain, but I thought I should let them know since I'm a long time customer the manager that night offered to credit me a pizza anytime. Today I decided to order a pizza and remembered my credit. I was so pissed off when I called a worker who claimed to be the manager didn't want to honor the credit, which I didn't have a problem with because I didn't originally ask it was offered to me. So I decided to go ahead and order my pizza anyway the worker refused to deliver to me stating that the driver didn't want to deliver in my area. First of all, I don't like to be talked down too and treated like I'm some low life trying to get free stuff and on top of that refuse service to me because you assumed such. I will never order from your company again. My advice to the owner you better fire this person, because she definitely needs some customer service training. I don't like being treated like a liar and low class. All my years going and ordering from Carbones I have never ever been treated so badly. I will never order or eat there again. So people make sure when you order don't speak to Gena(so call manager). Sorry Carbones you have lost a customer for life.
I have been ordering from here for years and absolutely LOVE the Pizza. May I make a suggestion tho...Not everyone eats pork due to religious reasons or whatever, but would still like some kind of meat topping. I think allowing ground beef(meatball) and chicken finger pieces would make a lot of customers happy. Even when I offered to pay extra for the specific topping, my request was still denied. Just a thought!
Food is awesome. Best family style pizza
Love the food
Had your pizza for the first time last Saturday. Best I have ever had. You need to open up in the park ave area in rochester
I'm rating this a 5 before I even visit for the first time this coming Monday 8/21/17. I'm a friend of your brother Nick, who I work with. Planning to visit the N. Greece restaurant owned by Nick's sister. I CAN'T WAIT!!!
Carbones is my favorite for family style pizza. Great prices and great food.
We have been fans of Carbone's pizza for many years. Consistency if the word I would use to describe the pizza. We have tried other pizzerias in the area but always come back to Carbone's. The service is always friendly and prompt. Great wings too!
Great pizza wings and calzones. But you need to add wallyworld wing sauce to you menu of wing sauces!!!!!
(better version than the previous one I hit the submit before I was done! Please use this submission) Hello I am a loyal customer at the North Greece Carbones. First off I will say I have not tried another pizza place since I discovered Carbones a few months ago. I am writing today to let the ownership know of the store manager at this the North Greece location and how thoughtful she is. Cheryl (hope I spelled that right) took my order today (Tuesday Nov 29th) Even though the store was not yet opened. When I arrived to pick it up I saw that they did not open until 3pm yet she still did not turn me away. I just want you guys to know that I am extremely happy as a customer and will not be going anywhere else anytime soon. I also tell everyone whenever the subject of pizza comes up that Carbones is hands down #1 in Rochester
I grew up a couple blocks away from the Dewey location. I don't live in Rochester anymore, but I visit every year and I always get carbones. It's the best pizza I've ever had and I can't wait to share it with my daughter this summer.
Long story short… My brother just got out of the hospital and his birthday came up. I know that Carbone's is one of his favorites, so I wanted to order something special for him for dinner, in which I knew that he liked and that he missed while he was in the hospital for so long. When I originally called asking if I could place an order from California for pick up in Hilton he was hesitant but he accommodated me and that made my night. I am sure my brother and nephew will enjoy the pizza and I just wanted to thank Carbone's for affording me that opportunity to do that for my brother. Now all I have to do is see if they would deliver to me out here in California.
Best pizza in Rochester.. and the wings are even better I love the garlic